How to upgrade from previous versions (Windows)

  • Close all currently running Pcounter programs on the desktop.
  • After downloading, run SETUP.  This will overwrite your existing program files and icons; however, this will not affect printing.  To update the server components, please continue below.
  • Run Pcontrol, Network View.
  • Find your server in the domain/workgroup, right-click, and select Pcounter, Configuration.
  • (Print Server) On the Services/Ports tab:
    • Stop the Pcounter Printer Control Service.
    • Update the Pcounter Port.
      • If the port is being updated from 2.15 or earlier, to version 2.20 or later, first install the Pcounter Port and then update the old ports.
    • Update the Pcounter Printer Control Service.
    • Start the Pcounter Printer Control Service.
  • (Data Server) On the Services/Ports tab:
    • Stop the Pcounter Data Server Service.
    • Update the Pcounter Data Server Service.
    • Start the Pcounter Data Server Service.
  • Generally, newer versions of server software are backward-compatible with older versions of PPopup, so it is not necessary to update PPopup.exe. However, if the upgrade is intended to address any PPopup issues or new PPopup features, then PPopup.exe should be updated on client workstations.


Manual upgrade instructions for server components

  • If "User-mapped section open" error is occurring, close Pcontrol.
  • Open the Services Control Panel.
  • Stop Pcounter Data Server service.
  • Stop Pcounter Printer Control service.
  • Stop Spooler (and dependent) services.  Examples of dependent services are Print Server for Macintosh and TCP/IP Print Server.
  • Copy the following files from the Pcounter program directory (typically C:\Program Files\Pcounter for Windows\NT\Server) to the Windows\System32 directory:
    • PCOUNTER.EXE
    • PCNTDATA.EXE
    • PCOUNTSP.DLL
    • PCOUNTUI.DLL
  • Start Spooler (and dependent) services.
  • Start Pcounter Printer Control service.
  • Start Pcounter Data Server service.