Print jobs are recorded but account balances are not modified (Windows)

  • In the Pcounter printer configuration, make sure that Accounting=User account balances and log file.
  • Also in the Pcounter printer configuration, make sure that the paper size prices are set to something other than zero.
  • Make sure that the printer configuration that you are applying is for the specified printer, and not the server default.  The server default configuration only applies to a particular printer if that printer has not had its own Pcounter configuration saved.  To restore a printer's configuration to the default - Open the Printers tab of the Pcounter server configuration, right-click the printer and choose Reset default values.
  • Check the Application Event Log on the data server. If there are any Pcounter errors, they will be recorded here.